Umbraco support & hosting

Umbraco support services

24/7 Website monitoring

We keep a constant watch on your Umbraco website:

• Uptime monitoring with instant alerts for any downtime
• Performance tracking to identify and resolve slowdowns
• Security scanning for potential vulnerabilities and threats
• Error detection with proactive issue resolution
• Traffic analysis to optimise for peak usage periods

Expert technical support

Access to Umbraco specialists when you need them:

• Content management assistance for your editorial team
• Bug fixes and troubleshooting for technical issues
• Feature development to add new functionality
• Performance optimization for faster loading times
• Security updates and patch management

Emergency response

When urgent issues arise, we’re ready to help:

• Emergency hotline for critical website problems
• Rapid response with expert technicians available
• Issue diagnosis and immediate remediation
• Data recovery services for content or database issues
• Security breach response and site hardening

Support service levels

Essential support

Perfect for small to medium websites:

• Business hours support (9 AM – 6 PM, Monday-Friday)
• Email and phone technical assistance
• Monthly health checks and reporting
• Basic security monitoring and updates
• Content team training and documentation

Professional support

Ideal for business-critical websites:

• Extended hours support (8 AM – 8 PM, Monday-Saturday)
• Priority response for technical issues
• Weekly monitoring reports and recommendations
• Advanced security scanning and protection
• Performance optimization recommendations
• Backup verification and disaster recovery planning

Enterprise support

Comprehensive support for mission-critical platforms:

• 24/7 technical support with guaranteed response times
• Dedicated account manager for personalised service
• Daily monitoring with proactive issue prevention
• Advanced security with real-time threat detection
• Performance optimization with monthly reviews
• Custom SLA agreements tailored to your needs
• Strategic consulting for platform evolution 

Umbraco hosting solutions

Optimised cloud hosting

High-performance hosting specifically configured for Umbraco:

• SSD storage for faster database and file access
• CDN integration for global content delivery
• Load balancing for high-traffic websites
• Auto-scaling to handle traffic spikes
• 99.9% uptime guarantee with robust infrastructure

Managed hosting features

Take the complexity out of hosting management:

• Automatic backups with point-in-time recovery
• Security hardening with regular patches and updates
• SSL certificates included and automatically renewed
• Database optimization for improved performance
• Monitoring dashboards with real-time metrics

Development & staging environments

Complete development workflow support:

• Staging environments for testing changes safely
• Development sites for building new features
• One-click deployment from development to production
• Version control integration with Git repositories
• Database synchronisation tools for content updates

Security & compliance

Advanced security measures

Protect your Umbraco website from threats:

• Web Application Firewall (WAF) blocking malicious traffic
• DDoS protection against distributed attacks
• Malware scanning with automatic removal
• Intrusion detection with real-time alerts
• Regular security audits and vulnerability assessments

Compliance support

Meet industry standards and regulations:

• GDPR compliance assistance and documentation
• Data encryption in transit and at rest
• Access logging and audit trails
• Backup retention policies for regulatory requirements
• Security certifications and compliance reporting

Backup & recovery

Comprehensive data protection strategies:

• Automated daily backups with multiple retention periods
• Geographic backup distribution for disaster recovery
• Point-in-time recovery to any previous state
• Database backup verification ensuring data integrity

Emergency restoration services for critical situations